Shipping & Returns
RETURN & EXCHANGE POLICY
All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at support@ToxBlockUSA.com
If an item may be considered defective, please email indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 30 days from the day of purchased. If the product is deemed defective by Tox Block USA, you will be eligible for a refund or replacement of the same item.
Customers are responsible for the return-shipping fee, and it is not refundable. Refunds are made in the original form of payment and are issued to the person documented on the original order. Please note, we only accept returns from Tox Block USA orders. In case delay, lost or stolen packages, please fill out a claim at Fedex.com so Fedex may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward.
Processing time is 1-2 business days for in stock colors regular orders and for Rush Handling order 24 hrs. All orders placed Fridays after 2 pm or during the weekend or Holiday will be processed the next business day. Please email support@ToxBlockUSA.com
My tracking number is not showing any information?
Tracking is emailed to you the moment your order ships. However, our carrier does not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact one of our Customer Service Experts at support@ToxBlockUSA.com