Frequently asked questions
How do I contact customer service?
You can contact one of our Customer Support Experts at support@ToxBlockUSA.com
I’m interested in distributing Tox Block clear protective products, who should I contact?
Please email support@ToxBlockUSA.com with your purchase unit quantity and desired delivery date.
I’m interested in being an affiliate with Tox Block clear protective products, who should I contact?
Please email us at support@ToxBlockUSA.com with your social media handles.
My tracking number is not showing any information?
Tracking is emailed to you the moment your order ships. However, Fedex does not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact one of our Customer Service Experts at support@ToxBlockUSA.com.
Do you offer exchanges and returns?
All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at support@ToxBlockUSA.com.
If an item may be considered defective, please email support@ToxBlockUSA.com indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 30 days from the day of purchased. If the product is deemed defective by Tox Block USA, you will be eligible for a refund or replacement of the same item.
Customers are responsible for the return-shipping fee, and it is not refundable. Refunds are made in the original form of payment and are issued to the person documented on the original order. Please note, we only accept returns from Tox Block USA orders. In case delay, lost or stolen packages, please fill out a claim at Fedex.com so Fedex may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward.
Processing time is 1-2 business days for in stock colors regular orders and for Rush Handling order 24 hrs. All orders placed Fridays after 2 pm or during the weekend or Holiday will be processed the next business day. Please email support@ToxBlockUSA.com
For refused packages the shipping fee will be charged to the payment form selected during checkout, and will be subtracted from any refund.
Incorrect Shipping Information
Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Our fulfillment team processes the orders right away. Please contact Fedex to reroute your package in case of any error on shipping information. We cannot guarantee replacement of lost or stolen packages shipped.
Offers and Promotions
Tox Block USA occasionally offers special discounts and promotions. Customers can apply one promotion code per order and promotion codes cannot be applied to kits.
How do I cancel an order?
All orders once placed are finalized and products are not able to edited or changed. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted. Once you have received your items, you may send them back for a refund as long as they are unopened and unused.
INTERNATIONAL Orders are Not Available at this time.
Returns and Exchanges
For the safety of everyone, all sales are final, no returns or exchanges.